Turnaround Time and Shipping Information

By purchasing a custom wig from JenJen's Luxury Wigs, you acknowledge and agree to the following terms regarding processing and shipping times:

Processing Time for Custom Wigs:

The turnaround time for custom wigs is 10-14 business days. This period is required to ensure that your custom wig is crafted to meet our high standards of quality and precision. Processing time begins once your order and payment have been confirmed.

Shipping Information:

Shipping time is separate from the processing time and will vary based on the shipping method selected at checkout and the destination of the order.
You will be provided with shipping options at checkout, including standard and expedited shipping. The delivery time for each option will be displayed accordingly.
Please note that the estimated delivery times are based on the carrier’s schedule and are not within our control.

Order Confirmation and Updates:

You will receive an order confirmation email once your purchase is complete.
A follow-up email with tracking information will be sent once your custom wig has been shipped, allowing you to monitor its progress until delivery.

Important Notes:

Business days are defined as Monday through Friday, excluding holidays.
Delays due to unforeseen circumstances such as inclement weather, carrier issues, or customs processing are beyond our control. We recommend placing your order well in advance if you require your custom wig by a specific date.

By proceeding with your purchase, you confirm that you understand and accept the above processing and shipping terms for custom wigs from JenJen's Luxury Wigs. If you have any questions or need further assistance, please contact our customer service team.

Thank you for choosing JenJen's Luxury Wigs. We appreciate your business and strive to provide you with the highest quality products and service.